· Manila
· Cavite*
· Rizal
· Bulacan

 *Available areas are:
· Bacoor
· Carmona
· Dasmarinas
· General Trias
· Imus

No. RoboVacs have three drop sensors (except for G/L/X8 series) that prevent RoboVacs from tumbling down stairs and steep drops. Please see the picture below showing the location of the three drop sensors.

Special note: For G/L/X8 series models, there are four drop sensors (please see below picture).
 The drop sensors would not work effectively or even would not work at all if:
- They are dirty
-The stairs are carpeted stairs
- It is very dark-colored floors
- It is recommended to place a physical barrier to block off problem areas where the device may fall.

For RoboVacs that work with Boundary Strips (such as RoboVac 30, 30C, 30C MAX, etc.), you could block the stairs with Boundary Strips.
And please see the link below showing how to use the boundary strips.

How to use the Boundary Strips to block off RoboVac?
If your RoboVac fell down stairs, please refer to the following instruction for troubleshooting.   

The Bounce RoboVac has 4 cleaning modes: Auto, Spot, Edge, and Single Room.

The lowest height RoboVac can pass under is decided by the machine height. Except for the iPath Navigation series, for all other models, the machine height is 2.87 in/ 73 mm.                         

1. Liquids.
2. Chemicals, inflammable and explosive hazardous materials.
3. Sharp objects such as broken glass, construction waste, screws, etc.
4. Burning objects such as cigarette butts, matches, and ash.
5. Pet excrement.                         

*This article is not suitable for the X8 series RoboVac. If your RoboVac is X8 series, please refer to How to connect RoboVac X8/X8 Hybrid to WiFi (iOS)? Please ensure that you have downloaded and installed the EufyHome app on your iPhone. You can download the EufyHome app from the App Store. The EufyHome app works with iOS 9.0 and above. Before starting the setup process, please ensure the following:               

Your iPhone is connected to a 2.4Ghz WiFi and you know the WiFi password.
 Ensure that you enabled the location service for EufyHome. On your iPhone, go to Settings -> Privacy -> Location Services -> EufyHome -> While Using the App. And enable Precise Location. Now we can set up the RoboVac on the EufyHome app.

Step 1. Tap “Add Device” -> “Robotic Vacuums” and select the model of your RoboVac, here we take G30 Edge as an example. If you see the following asking, please select “Allow While Using App”.
Step 2, put the WiFi password in. Note that the case is sensitive, you can tap the “eye icon” to show the password and double confirm that the correct password is typed in. Confirm that the WiFi indicator light is flashing slowly, then you can tap “Status Confirmed” and go to Next. If the WiFi light is not flashing slowly, please reset the WiFi and try again.
Step 3. Connect your phone to RoboVac’s WiFi “RoboVac G30 Edge xxx”. After tapping on “Status Confirmed” in step 2, the EufyHome app will direct to the WiFi list of your phone, select RoboVac’s WiFi and connect to it.
Step 4. Go back to the EufyHome app and wait for the WiFi connection to be completed. Step 5, Personalize your vacuum by giving it a nickname. After the WiFi is connected, you can rename the RoboVac. Then you are set! If you failed to connect your RoboVac to WiFi, please refer to the following FAQ for further troubleshooting. General troubleshooting when RoboVacs do not connect to WiFi If you need further assistance, please contact eufy customer support.               

          

Please ensure that you downloaded and installed the EufyHome app on your phone. You can download the EufyHome app from Google Play. Before starting the setup process, please ensure the following: Your phone is connected to a 2.4Ghz WiFi and you know the WiFi password. Ensure that you enabled the location service for EufyHome. On your phone, go to Settings -> Security & Privacy -> Location -> EufyHome -> Allow only while using the app. Now we can set up the RoboVac on the EufyHome app.

Step 1. Tap “Add Device” -> “Robotic Vacuums” and select the model of your RoboVac, here we take G30 Edge as an example.
Step 2, Type the WiFi password in. Note that the case is sensitive, you can tap the “eye icon” to show the password and double confirm that the correct password is typed in. Confirm that the WiFi indicator light is flashing slowly, then you can tap “status confirmed” and go to Next. If the WiFi light is not flashing slowly, please reset the WiFi and try again.
Step 3. On the EufyHome app, tap “Go to Wi-Fi Settings” and Connect your phone to RoboVac’s WiFi “RoboVac G30 Edge xxx”.
Step 4. Go back to the EufyHome app and wait for the WiFi connection to be completed. If you see a message saying “RoboVac WiFi has poor quality” or “No internet connection”, and ask if you would like to switch WiFi, please choose “Cancel” and wait for the next step.
Step 5, Personalize your vacuum by giving it a nickname. After the WiFi is connected, you can rename the RoboVac. Then you are set! If you failed to connect your RoboVac to WiFi, please refer to the following FAQ for further troubleshooting. General troubleshooting when RoboVacs do not connect to WiFi If you need further assistance, please contact eufy customer support.