Welcome to eufy.ph. Your privacy and the security of your personal data are very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase products, or interact with our services. By using eufy.ph, you consent to the practices described here.

1. Who We Are

eufy.ph is the official online store for eufy Philippines, a brand under Anker Innovations Technology Co., Ltd. (collectively, “Anker,” “we,” “us,” or “our”).

2. What Information We Collect

We collect various types of personal data to provide, maintain, and improve our services:

• Information you provide directly: name, email address, shipping address, phone number, payment information, and other details when you create an account, place an order, or contact customer support.
• Device and usage data: IP address, browser type, device identifiers, operating system, and log-data when you visit or use our site.
• Transaction data: details of your purchases, products ordered, and date of transaction.
• Cookies and similar technologies: We use cookies, web beacons, and related tools to analyze site traffic, improve user experience, and tailor content (see our Cookies section below).
• Third-party data: We may receive data about you from trusted third-party sources, such as social login providers or analytics services.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders (shipping, payments, refunds)
• To manage your account and provide customer support
• To send you updates, newsletters, and promotional offers (only with your consent or where legally permitted)
• To analyze site usage and improve our products, services, and website experience
• To protect against fraud, enforce our terms, and secure our systems
• To comply with legal obligations (e.g., tax or regulatory requirements)

4. How We Share Your Information

Your personal data may be shared in the following situations:

• Service providers: We work with trusted partners (e.g., couriers, payment processors) who help us operate the business. These providers are required to maintain confidentiality.
• Affiliates and subsidiaries: As part of the Anker group, we may share data within our group for operational purposes.
• Legal and safety: If required by law or to respond to legal processes, or to protect the safety of our customers or property.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred — but still subject to this Privacy Policy.
• Aggregated or anonymized data: We may share non-identifiable information for analytics or marketing research.

5. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting obligations. When your data is no longer needed, we will securely delete or anonymize it, in accordance with applicable laws.

6. Security of Your Data

We implement a variety of security measures — technical, administrative, and physical — to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Nevertheless, no method of transmission over the Internet or electronic storage is 100% secure; we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We and our partners use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our site
• Improve site performance and measure effectiveness of our marketing

You can manage or disable cookies through your browser settings. However, disabling cookies may limit certain functionalities of the website.

8. Your Rights

Depending on applicable laws (including the Data Privacy Act of 2012 in the Philippines), you may have the following rights:

• Right to access, correct, or update your personal data
• Right to delete or restrict the use of your personal data
• Right to withdraw consent for certain processing activities
• Right to object to direct marketing
• Right to lodge a complaint with the relevant data protection authority

To exercise your rights, or for any privacy-related concerns, contact us at shopeufy@gocommerce.asia or DPO@anker.com.

9. Direct Marketing

If you opt in, we may use your email or other contact information to send you marketing materials about our products, promotions, or other updates. You may opt out at any time by following the “unsubscribe” link in our emails, or by contacting us directly.

10. International Transfers

Because Anker operates globally, your personal data may be transferred to, stored, or processed in countries outside the Philippines. When we do this, we use appropriate safeguards to protect your data in accordance with applicable law.

11. Children’s Privacy

Our website and services are not intended for children under the age of 14 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from minors without appropriate permission. If we learn that we have collected data from a minor without consent, we will take steps to promptly delete that data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, when our practices or legal obligations change). When we make material changes, we will notify you by:

• Posting the updated policy on our website with a revised “Last Updated” date
• Potentially sending an email notification, if appropriate

We encourage you to review this page regularly.

13. Contact Us

If you have questions, requests, or feedback about this Privacy Policy, you can reach us at:

Email: shopeufy@gocommerce.asia

Data Protection Office: DPO@anker.com

Address: 3406 C. Raymundo Ave, Pasig, Metro Manila, 1600, Philippines